Updated TGY Massage Policies

We’ve updated our Twisted Grit Yoga massage policies! 
March 2024

These updates allow us to better serve you and accommodate any requests, scheduling changes, or concerns that may arise. Please take a moment to look through them before your next session with us. Want to book your next session? Click here!

Cancellation Policy:

• Please provide a 24-hour notice for any schedule changes or cancellations.
• If you cancel or miss an appointment without sufficient notice, it affects our ability to fill that time slot.
• For the first missed session, you’ll be charged 50% of the service fee, and subsequent missed sessions will incur a 100% fee.
• We require a credit card number for bookings to cover late cancellation fees.

Exceptions:

• Emergencies, illnesses, and inclement weather happen unexpectedly.
• If you have a fever, infection, or recent vomiting/diarrhea within 24 hours of your appointment, please cancel.
• We’ll also give you advanced notice if we need to cancel due to bad weather or illness.
• Your safety is essential—don’t risk it to make an appointment.
• Late cancellations due to emergencies, illness, or weather are generally exempt from fees (case-by-case basis).

Arrival Time:

• Please arrive 5-10 minutes early to complete paperwork and address any intake questions.
• If you’re running late, kindly call us so we can accommodate you.

Timeliness Matters:

• Reserved appointment times are crucial.
• Arriving late may shorten your session, but full fees apply.
• We strive to be punctual and will adjust if we’re late.

Inappropriate Behavior Policy:

• Massage Purpose: Massage therapy is strictly for relaxation and therapeutic purposes.
• Zero Tolerance: Any sexual insinuation, joke, gesture, or request will lead to immediate session termination.
• Consequences: Full service fees apply, and we may involve local authorities if needed.
• Respect: Treat your therapist well, and you’ll receive the same in return.

Thank you for taking the time to read through our updated massage therapy policies!